I called up the customer service line of the local bank with the yellow tiger logo. Once connected, i heard clearly over the phone "Please press 1 for English…." and without any hesitation, i pressed "1" without waiting for the completion of any further instruction. After waiting for about 2 minutes, i was transferred to the first available customer service representative where i started to explain the reason that i called. Here we go on our conversation:
Me: I have been trying to login for the first time to the internet banking service but there was an error message saying that system is unable to verify my token.
Rep: Cik, apakah warna token cik?
Me: Mine is a black colour and i am an authoriser. I was able to login to the system and manage to change the password but i was prompt with the error message at token verification stage. What went wrong? When keying in the 10-digit token code, should i include the ‘-‘ there? i tried both ways but i still have problem logging in.
Rep: Cik dah attend training ke?
Me: Not yet, i want to try to login to the system and explore more on the system to double check on the balance enquiry, statement download and others prior to the training.
Rep: Cik boleh guna ID keliq yang lain untuk login untuk balance enquiry. Untuk authoriser, cik kena attend training dulu……
During our conversation, i remembered very well that i selected "1" for English and this is not the first time i encounter this. Why do the yellow tiger bank allow such selection when most of their customer service representatives actually conversant with the customers in Bahasa?? If i remember correctly, the bank that partly own by our EPF Board also has the same problem when i called the helpline for internet banking enquiries…. What will happen when some mat salleh try to call?? Will they have problem communicating with each other??